2. Program Logistics, Session Bookings, Cancellations, Missed Sessions

Program Duration

The UpLevel Mind Program happens in either a 6 week or a 12 week container. The weeks begin as soon as you have your first session and run consecutively without interruption. The nature of the program is cumulative and the expectation is that you will go through the program in one shot. 

Cancellations and Refunds
Due to the digital nature of the program's intellectual property there are no refunds issued. The only exception is if you qualify for the Guarantee clause found on this page. 

Additionally, the program is set for a specified duration and expected to be cumulative and consecutive thus there are no cancellations of the program. Under certain circumstances a pause can be enacted which is outlined in the Pause clause found on this page. 

Session Bookings

Showing up for you and being fully present to facilitate your transformation is a cornerstone of the UpLevel Mind Program. In short, we will be there for you for every single session, ready to go. We expect the same level of commitment, value and care towards your sessions as we put in. 

This means once sessions are booked, we expect you to show up ready, present and able to provide undivided attention to your coaching. We will NOT be sending reminders or constantly be following up to remind you of any “homework” you may have between sessions and to do your weekly reviews. 

Similarly, it is your responsibility to make the most of your investment which also includes ensuring you are booked in for a session each and every week. 

Detailed Breakdown on Sessions:

• You are responsible for booking your sessions every week. 
• The program runs for a set duration, consecutively which includes weekly sessions during that set time period. Weeks are not to be skipped as the program is designed to be cumulative. For Emergencies or unexpected events, see section below. 
• If you miss scheduling a session during a given week, that week is still counted towards your program total
• If you schedule a session and do not show, it is counted towards your total 
• Rescheduling sessions is fine as long as they are done at least 7 days in advance. 
• Cancelled sessions within 7 days of booking are counted towards your total 
• You understand that you void any guarantees if booked sessions are missed, especially within your first 30 days 
• If you wish to make up any missed sessions they are to be purchased additionally at the end of your program 

Booking Your Onboarding (Week 0) 
This is a key part of your program and it sets the foundation for the transformation you will have throughout your program. Because of this we’ve laid out the following expectations:

• Once you sign up coaching resources are allocated to you and reserved for you for the duration of your program
• Because of this we expect the program to move as designed and thus you must complete and submit your onboarding documents and book your onboarding session within the first 14 calendar days of signing up for your program 
• If you do not comply with the above you forfeit the program guarantee 

Once you begin your program, we block out time and resources for you.
For this reason, you must book in your first MindFix session within 14 days of receiving your Week 0 materials and starting your onboarding process.
If you do not complete your onboarding process or book your initial sessions within 14 days of starting your program, we will put your program on Pause Clause and there will be a fee to restart your program. (See Pause Clause info elsewhere on this page.)

In Case of Emergencies or Unexpected Events 
While we hold the general sentiment that life doesn’t have a pause button and that your coaching is a key part of handling that reality, we still understand that life happens. In the event that unforeseen circumstances happen we will do everything we can to accommodate your circumstances and ensure you still get the most out of your coaching. 

If you run into a true emergency or unforeseen circumstances throughout your program which causes you to miss a session we have no problems “letting one slide” and accommodating a make up session without any penalty. However, this only applies if you let your coach know prior to the session taking place and make every effort to communicate what is going on. 

At the end of the day we’re people too and understand things happen so as long as communication is flowing we will work with you the best that we can. Our goal is ultimately to do what we can to ensure you get the most out of your program. 

3. Putting Your Program on Hold

In rare or unforeseen circumstances we have the ability to put your program on “Hold”. The overall expectation is that you start and continue the program till the duration of the program is complete and the assumption is that upon starting you are not pre-booked to be unavailable for your coaching sessions. 

If you have pre-booked plans like a vacation, wedding or big life event that will not allow you to make a coaching call we recommend you let us know prior to starting the program and set your start session for after you return. 

The Hold clause is to be enacted under the following conditions:
1. If you request to put your program on hold we can do that for up to 90 calendar days. Reasons for this request may be:

• Circumstances have come that require you to miss more than one week 
• Work has gotten so busy that you cannot give the program your full undivided attention
• A once in a lifetime opportunity came your way and you need to take time away from the program to utilize it 
• You got sick and the illness has rendered you incapable to keep up with the program

2. If you don’t meet the program expectations and responsibilities your program will be considered on “Hold” due to non compliance:

• You did not complete your onboarding within the allotted 14 days 
• Your invoice is past due for longer than 7 days 
• Not showing up present and prepared for your session (as per the Responsibilities and Expectations section) 
•  You are not booking your sessions week to week 

Understand that if your program IS put on “Hold” the following will happen:

• Any upcoming booked sessions are cancelled until you are ready to begin again 
• There will be no full or partial refunds for your program 
• A non negotiable $750 fee will be required to restart your program
• It may take a few weeks to get you back into regular coaching rotation upon your restart 

4. Additional Notices and Conditions 

1. UpLevel Mind does not diagnose, prescribe, treat, or cure any disease or mental condition. The FDA has not evaluated this information and we make no curative claims.

2. Featured testimonials on the UpLevel Mind website and marketing material are not compensated in any way. Your results will be impacted by your willingness and ability to show up and do the work.

3. All UpLevel Mind techniques and exercises are self-help techniques used for stress reduction, relaxation, balancing mind-body systems, and personal insight. They are not a substitute for medical care or therapy. Please consult appropriate health professionals on any matter regarding your health.

4. UpLevel Mind is not therapy, nor counseling. It is not represented as fact, nor is intended to replace professional medical treatments offered by any doctor, psychotherapist, psychoanalyst, psychiatrist, psychologist, counselor or social worker. The information presented is based upon the research, experience, and opinion of the practitioners. You should not believe a word we say, because what we say is based upon our experience. You will have your own experience, and UpLevel Mind will become part of your experience. Your perspective, or attachments to the past or future may shift in ways that serve you. You may notice new thoughts and behaviors. You will be the sole judge of what to keep and what to let go of during this process. No one is advised to avoid or discontinue medical or psychological care, because UpLevel Mind is not a substitute for the advice and treatment of licensed health care professionals. Clients who fail to consult with appropriate health care professionals assume any risk. The information we provide in UpLevel Mind is for informational and educational purposes only. It is not meant to diagnose, prescribe, treat, or cure any disease or mental or medical condition. The FDA has not evaluated this information and we make no curative claims. Our service is not therapy and does not substitute for therapy. You are responsible for determining your own medical and psychological needs. If you are experiencing psychological distress, you must consult with a licensed physician, therapist, psychologist, psychiatrist and/or other professional. We do not offer psychological services, psychological advice, or medical advice. By participating in an UpLevel Mind program, you agree that what we teach is not represented as fact, nor is intended to replace professional medical treatments offered by any doctor, psychotherapist, psychoanalyst, psychiatrist, psychologist, counselor or social worker. This information and the opinions provided here are believed to be accurate and sound based on the our knowledge, experience, and research. No one is advised to discontinue or avoid medical or psychological consultations. Clients who fail to consult with appropriate health authorities assume any risk.

5. Our relationship, as well as all information that you share with us during the relationship, will be kept confidential. However, please be aware that our relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. By working with us, you consent to allow everyone on our team to speak to one another about your sessions and what you share during those sessions so that we can provide you with a more comprehensive, coordinated experience.

6. The practitioners are not liable or responsible for any actions you take or resulting circumstances you experience as a result of what you learn in this course and by engaging with this material you a) assume full legal responsibility and b) waive any rights to hold Drasko Raicevic and/or UpLevel Mind and its employees and contractors liable in any way, shape or form. Participation in the UpLevel Mind work is voluntary. You agree that decisions or actions you make or take are made of your own free will, and are the liability and responsibility of you alone.

7. Consent for marketing purposes. By participating in an UpLevel Mind program, you consent to allowing us to use your results, communications, or experiences in future marketing, promotional materials or conversations with other clients or prospects. We will NEVER, however, disclose any information that identifies you without your written consent. Nor will we ever disclose your name as a reference without your consent.

8. All UpLevel Mind materials shared with you are copyrighted intellectual property. All usage rights are owned and controlled by Drasko Raicevic unless otherwise stated. Provided materials are available for non-commercial, personal use only. You may not copy, reproduce, republish, upload, post, transmit or distribute online UpLevel Mind materials without express written permission first. You must make no modifications to the materials. You may not use the materials to suggest an association between yourself and any of our programs, or brand. Nor may you alter, add, delete, or misrepresent any content. You must retain all copyright, trademark and proprietary notices.

9. Participating in UpLevel Mind sessions is acknowledging that you have read, understand, and agree to the terms and conditions herein, and therefore that informed consent has been established.